Terms of Service
These Terms of Service govern your use of CodeCraft Solutions' website and services. By accessing our website or engaging our services, you agree to be bound by these terms and conditions.
Effective Date: June 15, 2025 | Last Updated: June 15, 2025
Service Scope and Agreement
Our Services
CodeCraft Solutions provides professional software development services including but not limited to custom web applications, mobile app development, API integration, technical consultation, and ongoing maintenance support.
Development Services
- • Custom web application development
- • Mobile application development (iOS/Android)
- • API design and integration services
- • Database design and optimization
- • User interface and experience design
- • System architecture planning
Support Services
- • Technical consultation and planning
- • Code review and quality assurance
- • Performance optimization services
- • Ongoing maintenance and updates
- • Security audits and improvements
- • Training and documentation
Service Limitations
While we strive to deliver exceptional results, certain limitations apply to our services:
- • Project scope is defined in individual service agreements
- • Timeline estimates are based on provided requirements
- • Third-party service integration depends on external APIs
- • Performance guarantees are subject to infrastructure constraints
- • Support response times vary by service level agreement
- • Customization requests may incur additional costs
- • Compatibility with legacy systems cannot always be guaranteed
- • Regulatory compliance is client's responsibility
User Obligations and Responsibilities
Client Responsibilities
Project Participation
- Provide clear and complete project requirements
- Respond to requests for information promptly
- Participate in scheduled reviews and testing
- Provide timely feedback on deliverables
Content and Data
- Ensure all provided content is legally owned
- Maintain backups of critical business data
- Respect intellectual property rights
- Comply with applicable data protection laws
Prohibited Uses
You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:
- • Violating any local, national, or international laws
- • Infringing on intellectual property rights
- • Distributing malicious software or code
- • Engaging in fraudulent or deceptive practices
- • Harassing, threatening, or harming others
- • Collecting personal information without consent
- • Transmitting spam or unsolicited communications
- • Interfering with system security or integrity
- • Attempting to gain unauthorized access to systems
- • Reverse engineering proprietary software
- • Creating competing services using our work
- • Violating privacy rights or data protection laws
Payment and Financial Obligations
Payment Terms
- • Payment schedules defined in individual contracts
- • Invoices payable within 30 days of receipt
- • Late payment fees apply after grace period
- • Currency: Sri Lankan Rupees (LKR) unless specified
Refund Policy
- • Refunds considered on case-by-case basis
- • Work completed in good faith not refundable
- • Service cancellations subject to contract terms
- • Third-party service costs generally non-refundable
Service Usage and Limitations
Intellectual Property Rights
Client Ownership
Upon full payment, clients own the custom code and applications developed specifically for their project, excluding:
- • Pre-existing frameworks and libraries
- • Third-party integrations and tools
- • Our proprietary development methodologies
- • Reusable code components and templates
CodeCraft Retention
We retain rights to our general methodologies, processes, and non-specific knowledge gained, including:
- • Development frameworks and best practices
- • General technical solutions and patterns
- • Our branding and proprietary tools
- • Portfolio rights for completed work (with permission)
Service Availability and Performance
Uptime Expectations
We strive for high availability but cannot guarantee 100% uptime due to:
- • Scheduled maintenance windows
- • Third-party service dependencies
- • Network infrastructure limitations
- • Force majeure events
Performance Metrics
Performance targets are established based on:
- • Agreed-upon service level agreements
- • Industry standard benchmarks
- • Infrastructure and hosting limitations
- • Application complexity and usage patterns
Support Response
Support response times vary by:
- • Severity level of the issue
- • Service plan and priority level
- • Business hours vs. after-hours requests
- • Complexity of the technical issue
Limitation of Liability
To the maximum extent permitted by law, CodeCraft Solutions' liability is limited as follows:
Financial Limits
- • Total liability limited to fees paid for services
- • No liability for indirect or consequential damages
- • Business interruption losses excluded
- • Lost profits or revenue not recoverable
Excluded Damages
- • Data loss not caused by our negligence
- • Third-party service failures or outages
- • Force majeure events and natural disasters
- • Client misuse or modification of deliverables
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.
- • Sri Lankan contract law applies
- • Consumer protection laws honored
- • Data protection regulations followed
- • International treaties recognized
Jurisdiction
Any legal disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
- • District courts for smaller claims
- • High courts for complex matters
- • Commercial courts for business disputes
- • Alternative dispute resolution preferred
Dispute Resolution Process
Preferred Resolution Steps
Direct Communication
Contact our team directly to discuss concerns and find mutually acceptable solutions.
Mediation
Engage a neutral third-party mediator to facilitate discussion and resolution.
Legal Action
Resort to formal legal proceedings only when other methods have been exhausted.
Arbitration Agreement
For disputes involving amounts over LKR 1,000,000, both parties agree to binding arbitration under the rules of the Sri Lanka Arbitration Act, unless both parties agree to proceed directly to court.
- • Single arbitrator for amounts under LKR 5,000,000
- • Three-arbitrator panel for larger disputes
- • Arbitration conducted in English or Sinhala
- • Venue: Colombo, Sri Lanka
- • Each party bears own legal costs initially
- • Losing party may pay winner's reasonable costs
- • Arbitrator's decision is final and binding
- • Limited grounds for appeal available
Terms Modification and Severability
Modification Rights
We reserve the right to modify these terms with reasonable notice:
- • 30 days notice for significant changes
- • Immediate effect for legal compliance updates
- • Continued use constitutes acceptance
- • Previous versions archived for reference
Severability Clause
If any provision is deemed invalid or unenforceable:
- • Remaining terms continue in full force
- • Invalid provisions replaced with enforceable equivalents
- • Overall intent and purpose preserved
- • Parties work together on acceptable replacements
Questions About These Terms?
If you have questions about these Terms of Service, need clarification on any provisions, or wish to discuss modifications for your specific project, please contact us.
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